Privacy Policy

1. Introduction

At Ashur Nanno, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services or visit our website.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other contact details you provide.
• Business Information: Company name, role, and business requirements.
• Project Information: Details related to your website development project.
• Technical Information: IP address, browser type, device information, and usage data.
• Communication Data: Records of our correspondence and interactions.
• Communication Preferences: Your preferred methods of contact and communication history.

3. How We Use Your Information

We use your information for the following purposes:

• To provide and personalize our services
• To communicate about your project
• To process payments and maintain records
• To improve our services and website
• To send relevant marketing communications (with your consent)
• To comply with legal obligations
• To send SMS text messages regarding your projects and services
• To make phone calls for consultation, clarification, or project updates

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use industry-standard encryption, secure servers, and regular security assessments to ensure data protection.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including legal, accounting, or reporting requirements. When determining retention periods, we consider the amount, nature, and sensitivity of the data.

6. Third-Party Services

We may use third-party services to support our operations, such as hosting providers, payment processors, and analytics tools. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your data.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your information
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

8. Communication Preferences

You have the right to control how we communicate with you:

• You can opt out of SMS messages by replying "STOP" to any message
• You can request to be placed on our "do not call" list for phone communications
• You can contact us to update your communication preferences at any time
• You may specify your preferred communication method for project updates

Please note that even if you opt out of certain communications, we may still need to contact you regarding critical account or service information.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our website or direct communication when appropriate.

12. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@ashurnanno.com.

13. Legal Basis for Processing (for EU/EEA Users)

If you are in the European Union or European Economic Area, we process your personal data based on one or more of the following legal grounds:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Protection of vital interests
• Public interest
• Legitimate interests